Cancellation and Refund Policy

Cancelation Policy

• Consultation Appointments:

  • Appointments can be canceled 24 hours before the scheduled time without penalty.

    Cancellations made less than 24 hours in advance will incur a [percentage or fixed amount] cancellation fee.

    Failure to attend the appointment without prior notice will result in the full consultation fee being charged.

    Treatment Appointments:

  • Cancelations for treatment appointments must be made at least 48 hours in advance.

    Late cancellations (less than 48 hours) will incur a [percentage or fixed amount] cancellation fee.

Cancelation Policy

• Consultations:

  • Fees for completed consultations are non-refundable.

    Refunds for canceled consultations will be processed only if the cancellation adheres to the above policies.

    Treatment Packages:

  • Refunds for prepaid treatment packages will only be provided if the cancellation is made before the first treatment session.

    Partial refunds for unused sessions may be considered case-by-case, minus any cancellation fees.

    Products:

  • Products purchased at the clinic or online are non-refundable unless they are defective or damaged upon delivery.

How to Cancel or Request a Refund

• To cancel an appointment, please get in touch with us via:

  • Phone:+91  98404 21209

    Email: care@hayaaesthetics.com

    Online: Log in to your account on our website and cancel through the appointment dashboard.

    Refund requests can be submitted by emailing us at care@hayaaesthetics.com with the following details:

    • Full Name

    • Appointment Date and Time

    • Reason for Cancellation

Processing of Refunds

• Refunds will be processed within 7 business days from the date of approval.

  Refunds will be credited back to the original payment method.

Exceptions